Priority Support

First-in-line support for all your business needs

Managing your portfolio can get pretty complex. That's why we offer priority support, so you can get the help you need when you need it. Whether it's a phone call, chat, or ticket request, we'll put you through, faster.

14-day free trial.

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Your rental business, our top priority

Reduce Your Downtime

Take care of your account needs even faster with a priority support team ready to help. No matter what you need, we'll make sure to cover it as promptly as possible.

Keep Owners and Tenants Satisfied

No need to play the middleman. We'll provide your property owners and tenants with direct access to Priority Support so that everyone is taken care of, no matter their role.

Personalized Help for Your Business

Your operations are unique. Our Priority Support team is dedicated to providing you with personalized care, whether you need help with setting up, integrating, and more.

Priority Support Features

Comprehensive support when you need it most

Need help? Our priority support team is here for all business plans, ensuring that your property managers, landlords, tenants, owners, and service providers are making the most of our software.

Get Started

Example property management user interface

Phone Support

Our support team is available by phone during business hours to help with questions, issues, or new features.

Ticket Support

Submit tickets for complex issues and receive detailed guidance from our support professionals. Get real-time update notifications on your support ticket inquiry.

Instant Chat Support

Connect with a live representative for immediate help and real-time solutions within the TenantCloud platform through instant chat.

Email Support

Prefer traditional email? No problem! Send inquiries via email and receive comprehensive responses, resources, and recommendations from our support team.

Hear from other TenantCloud members

TenantCloud Software is a Great Value!

TenantCloud is user-friendly, low cost, & effective property management software. It allows you to manage property features, accounting, leases, listings, maintenance requests, etc. all in one place at a very affordable price. The TenantCloud team is always looking to improve the software and is very responsive to users needing assistance or users that have suggestions for improvements!

Caitlyn U.

Game Changer

TenantCloud gives an extremely affordable option to purchase exactly what you need for your size of real estate business. We like the functionality of Tenant cloud with its accounting options, lease management, and end of year reporting to provide us what we need for our end of year tax reporting.

David B.

TenantCloud provides us all the tools we need…

Overall a very good experience. I feel like TC meets our needs well, with additional features we haven't even explored yet. All at an extremely attractive price point for anyone in the business, small or large.

Roland J.

Makes it easy to find tenants

I really like the online application process and integrated tenant screening. This makes it easy to find tenants and keep units rented.

Robert A.

Well Rounded PM Software at a Reasonable Price

I like a lot about TenantCloud. To summarize, I like the ability to maintain all property management related features in one place, the ease of use and comprehensive coverage of the accounting feature, the ability for tenants to download the app and submit payments, maintenance requests, etc directly from the app, the reporting functionality is great, and the application process is streamlined and professional looking.

Derek V.

Save so much time & energy

Digital signing of leases and other documents with applicants/tenants is one huge one, but online rent collection, managing maintenance, and advertising and screening for tenants as well. Doing all of this online without producing any paper or having to meet anyone in person saves so much time/energy, and my tenants like it as well.

George M.

Great value!

Can keep each property cost center separate, sign e leases, works across multiple businesses I run, easy application and screening, multiple properties, great value.

Brandon D.

The tenant screening process is simple.

The listing syndication to various other websites made it easy to create one listing and have it populate in multiple places. The tenant screening process is simple. Customer service was fairly quick to get back to me when I reached out for support.

Francis C.

Basically I love everything about Tenant Cloud.

Online payments, financials, tenant screening, communication, reminders, etc. Basically I love everything about Tenant Cloud.

Ryan B.

TenantCloud Software is a Great Value!

Caitlyn U

Join 3+ millions of people—try TenantCloud risk-free today.

14-day free trial.

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FAQs

How do I access Priority Support?

We offer support to all of our users regardless of the plan you are on, but Priority Support is included with your TenantCloud Business Plan subscription. To access support, simply log in to your TenantCloud account and click on the "Question Mark" icon in the upper right corner, where you'll find options to visit our Help Center, submit a ticket, start a chat, or view our support phone number and email address.

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Can my tenants and property owners also access Support?

Yes! Your tenants and property owners can access our Priority Support services for assistance with things such as learning how to navigate the tenant or owner portal, how to submit maintenance requests, or other technical issues they need help with.

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Is instant chat support available 24/7?

While we aim to provide instant chat support as often as possible, it may not be available 24/7. Chat support is typically available during our standard business hours, and you can always submit a ticket or send an email if chat support is offline.

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How quickly can I expect a response to my support ticket?

We strive to respond to all support tickets within 24 hours during business days. However, response times may vary depending on the complexity of the issue and the volume of tickets received. Rest assured that our team will work diligently to address your concerns as promptly as possible. Need faster assistance? We have a robust Help Center with step-by-step instructional articles to walk you through how to just about everything in TenantCloud, or — give us a call or hop into an instant chat!

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What are the available hours for phone support?

Our phone support is available Monday through Friday, from 9 AM to 5 PM CST. During these hours, you can reach our support team directly by calling our dedicated support line.

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